Terms and Conditions - Retreat
These are the Terms and Conditions that will apply to your retreat booking. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between Michelle Grant (the provider), and the participant relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written, representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by Michelle Grant. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
1. Registration / Deposit / Final Payment
1.1. Upon receipt of the registration, the participant will receive a confirmation of registration together with the bank details for the payment of the retreat deposit. The place in the retreat is only confirmed when the deposit is received (the exact amount is specified on the corresponding website or is agreed separately with the provider). This amount is non-refundable in case of cancellation by the participant. The payment of the deposit makes the retreat registration binding and obliges the participant to pay the full amount. Non-payment is not considered a cancellation. If the number of participants is limited, registrations will be considered in the order in which the deposit is received according to the date and time of the bank transfer.
1.2. The full balance is to be paid at the latest 60 days before the start of the retreat, unless otherwise agreed in writing. In case of late payment, the participant will be in default without reminder. In this case, the provider is entitled to withdraw from the contract without setting a deadline, to refuse the (retreat) services and to cancel the booking while charging the full cancellation costs. In this case, further claims for damages are expressly reserved.
2. Prices
2.2. The prices for the offers can be seen on the website of the provider. Processing fees and any additional costs outside the offer (e.g. visa fees, tourist taxes) are not included are to be paid by the participant.
3. Services
3.1 The scope of services is determined according to the information communicated by the provider in writing (e.g. by e-mail or written confirmation) and according to the information on the website of the provider. In the event of contradictions, the information communicated individually in writing shall take precedence. Special requests of the participant, as well as subsequent deviating agreements, must be confirmed in writing by the provider.
4. Price changes
4.1 The provider reserves the right to change the advertised prices for and to adjust them to the actual costs subsequently incurred. This applies in particular in the event of subsequent price increases due to increases in transport costs (e.g. fuel surcharges), subsequently introduced charges such as tourist taxes or other taxes, as well as in the event of exchange rate changes or invoicing or publication errors.
4.2 Price increases may be claimed no later than 21 days prior to the scheduled start of the retreat. If the price increase is more than 10% of the offer price, the participant is entitled to withdraw from the contract. Further claims such as claims for damages are excluded.
5. Cancellation by the participant and replacement before departure
5.1 The cancellation of a registration must be made in writing (the date of receipt of the written cancellation by the provider is decisive). In case of a booking cancellation up to 60 days before departure, the total amount minus the deposit and handling fee will be refunded. In case of cancellation at a later date, a refund of the total cost is excluded (this also applies in case of illness, accident, pregnancy, etc.) and the full price is due. A handling fee of CHF 50.- will be charged in the case of any cancellation. The provider recommends taking out cancellation insurance.
5.2 The vacated place can be assigned to a substitute person. In this case, a processing fee of CHF 50.- will be charged and any rebooking and additional costs will be borne by the participant. The substitute person must fulfill all travel requirements and their participation must be agreed to by the provider. The participant and the substitute person are jointly liable for payment of the total amount as well as for any additional costs.
6. Program changes
6.1 We expressly reserve the right to make changes to the program and to individual services (program, accommodation, activities, yoga instructor, means of transport, etc.) due to unforeseeable circumstances or safety reasons. In this case, any additional costs will be borne by the participants. Claims for reductions and refunds as well as claims for damages are excluded in this case. No liability is assumed for program changes due to travel delays.
7. Early termination of the trip by the participant
7.1 If the participant terminates the trip prematurely for any reason, there is no entitlement to a refund of the offer price. Any additional costs shall be borne by the participant.
8. Trip Cancellation by Provider / Failure to Reach the Number of Participants
8.1 We reserve the right to cancel a retreat at short notice due to compelling reasons such as (not limited to) force majeure, government measures and travel restrictions, strikes, pandemics etc. If the retreat has to be cancelled for compelling reasons, the provider will make every effort to offer an equivalent replacement program when it becomes possible to do so and your booking will automatically be moved to the new program.
8.2 Likewise, a retreat can be cancelled up to 30 days before the start of the trip if the minimum number of participants is not reached. In this case, the amount paid will be refunded in full. Further claims, in particular damages, cannot be asserted.
9. Arrival & entry formalities abroad
9.1 Travel to and from the destination is the responsibility of the participant and the costs are not included in the offer. It is the participant's responsibility to arrive on time. No liability will be assumed for travel delays and refunds of unused services in this case.
9.2 The participants themselves are responsible for the necessary travel preparations (entry documents, any visas, vaccinations, testing, etc.). This applies in particular but not limited to compliance with the entry, visa, foreign exchange, customs, vaccination, testing and insurance regulations valid in the individual countries. The provider points out that passport or identity card must be valid at least until the return date, in some countries or for some nationalities, at least 6 months beyond the return date. The provider assumes no liability for non-compliance with regulations and the associated expenses, e.g. in case of denied entry. Refunds of unused services and claims for damages are excluded in these cases.
10. Insurance
10.1 Insurance is the full responsibility of the participant. It is strongly recommended to purchase a comprehensive travel / cancellation insurance that covers all retreat activities. The participant should also check and make sure that they are adequately covered by their health insurance in case of illness and accident insurance (also abroad). The provider cannot be held liable for theft or loss of items or any medical or health issues and/or injuries the participant due to illness or an accident.
11. Personal and health requirements
11.1 A good health status and a stable mental condition are required to participate in the retreat. The participant participates at their own risk and responsibility and is obliged to inform the provider about any physical and/or mental conditions. If necessary, the advice of an appropriate physician or psychotherapist must be sought prior to participation.
11.2 If a participant does not meet the physical or psychological requirements, the provider can exclude the participant from the retreat. All associated costs, including early return home, will be borne by the participant. In this case, services not used will not be refunded and additional costs are to be borne by the participant.
12. Liability
12.1 The liability of the provider shall in all cases be limited to twice the offer price and shall only cover direct damage. The provider shall compensate for the loss of agreed services only to the extent that it was not possible to provide an equivalent substitute service on the spot.
The provider shall not be liable if the non-fulfillment or improper fulfillment of the agreed services is due to the following causes: a) omission on the part of the participant before or during the trip b) unforeseeable or unpreventable omissions on the part of third parties who are not involved in the provision of the agreed service c) force majeure or an event, which the provider or the service provider could not foresee or prevent despite due diligence. In this case, claims for damages are excluded.
13. Complaints
13.1 Should problems or complaints arise during a retreat, the participant must immediately contact the provider. In case of non-compliance with this obligation, later claims are excluded. If deficiencies cannot be solved on the spot, the participant has to claim these deficiencies in written form at the latest 30 days after the end of the retreat. If the complaints are not claimed within this period, all claims are forfeited.
14. Damage to property
14.1 The participants are financially liable for any damage they cause to the retreat property, equipment or material.
15. Photos, Videos and Content Creation
15.1 In the course of participation in a retreat, photos or video may be taken by participants and the provider. These images may be used by The Great Full and in The Great Full promotional materials, website, all social media platforms (i.e. Instagram), etc., unless participants specifically request to not use any material your image is depicted in. Otherwise, permission is granted to the provider to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
16. Data Protection
16.1 To ensure that retreats run smoothly, the provider need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by participants and also pass on such information to other guides or suppliers involved in the operation of the retreat. The provider will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the retreat. By completing the Retreat Booking Form, participants consent to this information being transferred as required.
17. Applicable Law and competent jurisdiction
17.1 This Agreement shall be governed by, and construed in accordance with, the substantive laws of Switzerland. The parties irrevocably agree that the courts of Zurich, Switzerland have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non- contractual disputes or claims).
18. Updating Terms and Conditions
18.1 The provider reserves the right to update and/or alter these terms and conditions at any time, and it is the participant’s responsibility to be familiar with them. The latest terms and conditions may be found on The Great Full website.